How Remote Work Revolutionized Testronic

The COVID-19 pandemic and subsequent lockdowns prompted many companies to reevaluate their approach to remote work. However, Testronic had already been leveraging remote work for nearly a decade. Gaelle Caballero, recently appointed VP of Language Services, shares insights on managing a hybrid workforce across the globe. For almost 20 years, Testronic has been a trusted name in localization quality assurance (LQA), continuously adapting to meet the evolving needs of clients and the industry. A key aspect of this evolution has been the deliberate adoption of remote work, recognizing its potential to enhance flexibility, scalability, and access to global talent. As early as 2015, Testronic began proactively building its remote workforce, and this experience has become integral to the quality of work delivered to customers. Initially, Testronic's LQA operations were UK-based, focusing on a limited number of high-demand languages, with all work conducted in-office. Today, the company has transformed into a global operation with teams working remotely and in-office across multiple locations, enabling it to meet the complex and varied needs of clients worldwide. The journey has not been without challenges, including seismic global events like COVID-19 and economic shifts. However, Testronic's early investment in remote work has paid off, allowing the company to seamlessly transition to a fully work-from-home model during the pandemic, ensuring business continuity and strengthening client support. Remote work has also enabled Testronic to attract talent that would have been inaccessible otherwise, particularly for rare and specialized languages. By removing geographic barriers, the company has built a more resilient and scalable workforce, ensuring the delivery of high-quality services that meet client expectations. As 2025 approaches, Testronic's LQA service is taking another bold step forward. The company's UK operations will transition to a fully remote model, joining the Belgrade location, while offices in Warsaw and Lisbon will continue to serve as key hubs for in-office work. This blended approach ensures the flexibility and scalability of remote work, combined with the benefits of in-person collaboration. Testronic's commitment to remote work is underpinned by a robust infrastructure of secure IT measures, guaranteeing that flexibility does not compromise quality or security. Looking to the future, the company remains focused on providing the highest standards of service to clients while fostering an innovative and supportive environment for its team. As the world continues to evolve, Testronic is confident that its approach positions it to adapt and thrive. With nearly two decades of LQA excellence, Testronic is proud of its legacy and excited to carry it forward into the next chapter.