How Remote Working Revolutionized Operations for Testronic

The COVID-19 pandemic marked a significant turning point for many companies, forcing them to rethink their approach to remote working. However, for Testronic, a trusted name in localization quality assurance, this shift began nearly a decade ago. Gaelle Caballero, the newly appointed VP of Language Services, shares insights on managing a global, hybrid workforce. With a history spanning almost 20 years, Testronic has consistently evolved to meet the changing needs of its clients and the industry. A key factor in this evolution has been the company's early adoption of remote working, recognizing its potential to enhance flexibility, scalability, and access to global talent. This strategic move has been instrumental in providing high-quality services to clients. Initially, Testronic's LQA operations were UK-based, focusing on a limited number of high-demand languages and conducted entirely in-office. Today, the company has transformed into a global entity with teams working remotely and in-office across various locations, enabling it to cater to the complex and diverse needs of clients worldwide. The journey has not been without challenges, including navigating seismic global events like the pandemic and economic shifts. However, Testronic's investment in remote working has yielded significant benefits, allowing for seamless transition to a work-from-home model and ensuring uninterrupted support for clients. Remote work has also facilitated the attraction of rare and specialized talent, fostering a more resilient and scalable workforce. As the company approaches 2025, its UK operations will adopt a fully remote model, while offices in Warsaw and Lisbon will continue to serve as key in-office hubs. This blended approach combines the flexibility of remote work with the benefits of in-person collaboration. Underpinning this commitment to remote working is a robust IT infrastructure, ensuring that flexibility and security are not compromised. Looking ahead, Testronic remains focused on delivering exceptional service to clients while nurturing an innovative and supportive environment for its team. With nearly two decades of LQA excellence, the company is poised to carry its legacy forward into the next chapter.